Post by EggsAndJam on May 11, 2017 17:41:34 GMT
Well this has been a MONUMENTAL waste of time.
After a couple of weeks going back and forth they closed the ticket!!!!
For anyone interested here is the sorry ass excuse for a support system from Rockstar...
Text in red is my replies
---
Hello, I have a bug in the creator. The prop snapping and override commands are not working together as they should.
Usually I snap a platform prop to another platform prop, then rotate it with the world heading commands.
After this I go into override POSITION to lock it, then override ROTATION to finetune the angles.
Recently however, I snap the prop, rotate with world heading then when I go into override POSITION - it resets the prop!!
Here is a video of the bug in action
I have cleared my cache and nothing seems to stop this bug happening. I know of it happening to several other XB1 AND PS4 players.
---
Hello sleepwalk1980,
Thank you for contacting Rockstar Support.
We are sorry to hear that you are still experiencing troubles with our game on the Xbox One. We would like to have you try the following steps to help resolve the troubles you are experiencing:
Remove your profile from the console
Uninstall the Game.
Reinstall the Game.
Add your profile.
---
Hello again, right so I have tried all of that you said to do (it took AGES!) but I am STILL having the same problem in the creator!?
---
Hello sleepwalk1980,
We apologize for the inconvenience caused.
We would request you to kindly follow the mentioned steps in order to resolve the issue:
On Xbox One: Clear your system cache by holding the power button on your Xbox One until the system fully shuts off. You can then immediately power on the system and launch the game.
Please feel free to contact us in case of any questions and concerns. We will be happy to assist you.
---
Hello, I did that originally before I sent the support ticket. However, I have just done it again, and still the problem persists...
---
Hello sleepwalk1980,
Thank you for your patience.
Please perform a hard reset of your Xbox One and see if this resolves your issues.
---
Yes thank you I have done that. Nothing has changed. The bug is still there... How is holding the power button going to fix and INGAME BUG?
---
Hello sleepwalk1980,
Thank you for your update.
We do apologize that you are still facing difficulties with your game. We are glad to resolve your issue as soon as possible. In an attempt to resolve your issue, please perform the following troubleshooting steps.
Unlink and Re-Link your Social Club Account
---
Ok I have done that as well and the problem is still there!
How many hoops am I going to have to jump through before you take this seriously. This IS NOT a problem at my end. This is a bug in the game that was caused by the last update.
Perhaps it would be better if I spoke with someone with some deeper knowledge, some technical experience, rather than someone generically reading from a script...
---
Hello sleepwalk1980,
Thank you for your update.
We understand that you are still facing issues with your game. In an attempt to resolve your issue, we kindly request you to perform the troubleshooting steps which we have provided in our last response.
If the issue still occurs, please get back to us.
---
Unlinked & relinked my account. Nothing changed. Problem persists.
Is that it now - can I speak to someone who isn't reading from a script please
---
Hello sleepwalk1980,
Thank you for your continued patience.
We are very sorry to know that you have encountered this issue with the Stunt Creator.
We would like to inform you that, In the Advanced Options section of the Props Menu, creators can select Override Position or Override Rotation to precisely maneuver a prop into position.
For more information in this regard, kindly refer the Stunt Race creator guide
Please do let us know if the issue persists so that we will put up the issue to the proper department.
Your genuine patience is highly appreciated in this regard.
---
Yes I know all about the override commands!! I've been using them since they were released.
As I stated very clearly in my original post, please go back and read it and you'll see... the problem IS WITH THE OVERRIDE COMMANDS!!!!!
Why is nobody reading what I have written??!!?!?! This is beyond frustrasting and beyond ridiculous now.
Please stop telling me to reset my cache or unlink my RSC account. Stop reading from a script. This is a GENUINE IN GAME BUG that needs Rockstar's attention. Please put me through to someone who can help!!!!
---
Hello sleepwalk1980,
We deeply apologize for any inconvenience this has caused you. Your case has been escalated to the proper department. Please note, cases are addressed in the order they are received. We appreciate your patience.
---
Thank you, I look forward to speaking to someone.
---
Hello sleepwalk1980,
Thank you for your ongoing patience as we researched your issue. We will be passing this on to our QA team for investigation. No further action is required from you at this time. Your ticket will be marked as “Solved” and we will reach out if we need more info from you.
We apologize if this causes you any inconvenience. If you are experiencing any other issues please feel free to file a new ticket.
After a couple of weeks going back and forth they closed the ticket!!!!
For anyone interested here is the sorry ass excuse for a support system from Rockstar...
Text in red is my replies
---
Hello, I have a bug in the creator. The prop snapping and override commands are not working together as they should.
Usually I snap a platform prop to another platform prop, then rotate it with the world heading commands.
After this I go into override POSITION to lock it, then override ROTATION to finetune the angles.
Recently however, I snap the prop, rotate with world heading then when I go into override POSITION - it resets the prop!!
Here is a video of the bug in action
I have cleared my cache and nothing seems to stop this bug happening. I know of it happening to several other XB1 AND PS4 players.
---
Hello sleepwalk1980,
Thank you for contacting Rockstar Support.
We are sorry to hear that you are still experiencing troubles with our game on the Xbox One. We would like to have you try the following steps to help resolve the troubles you are experiencing:
Remove your profile from the console
Uninstall the Game.
Reinstall the Game.
Add your profile.
---
Hello again, right so I have tried all of that you said to do (it took AGES!) but I am STILL having the same problem in the creator!?
---
Hello sleepwalk1980,
We apologize for the inconvenience caused.
We would request you to kindly follow the mentioned steps in order to resolve the issue:
On Xbox One: Clear your system cache by holding the power button on your Xbox One until the system fully shuts off. You can then immediately power on the system and launch the game.
Please feel free to contact us in case of any questions and concerns. We will be happy to assist you.
---
Hello, I did that originally before I sent the support ticket. However, I have just done it again, and still the problem persists...
---
Hello sleepwalk1980,
Thank you for your patience.
Please perform a hard reset of your Xbox One and see if this resolves your issues.
---
Yes thank you I have done that. Nothing has changed. The bug is still there... How is holding the power button going to fix and INGAME BUG?
---
Hello sleepwalk1980,
Thank you for your update.
We do apologize that you are still facing difficulties with your game. We are glad to resolve your issue as soon as possible. In an attempt to resolve your issue, please perform the following troubleshooting steps.
Unlink and Re-Link your Social Club Account
---
Ok I have done that as well and the problem is still there!
How many hoops am I going to have to jump through before you take this seriously. This IS NOT a problem at my end. This is a bug in the game that was caused by the last update.
Perhaps it would be better if I spoke with someone with some deeper knowledge, some technical experience, rather than someone generically reading from a script...
---
Hello sleepwalk1980,
Thank you for your update.
We understand that you are still facing issues with your game. In an attempt to resolve your issue, we kindly request you to perform the troubleshooting steps which we have provided in our last response.
If the issue still occurs, please get back to us.
---
Unlinked & relinked my account. Nothing changed. Problem persists.
Is that it now - can I speak to someone who isn't reading from a script please
---
Hello sleepwalk1980,
Thank you for your continued patience.
We are very sorry to know that you have encountered this issue with the Stunt Creator.
We would like to inform you that, In the Advanced Options section of the Props Menu, creators can select Override Position or Override Rotation to precisely maneuver a prop into position.
For more information in this regard, kindly refer the Stunt Race creator guide
Please do let us know if the issue persists so that we will put up the issue to the proper department.
Your genuine patience is highly appreciated in this regard.
---
Yes I know all about the override commands!! I've been using them since they were released.
As I stated very clearly in my original post, please go back and read it and you'll see... the problem IS WITH THE OVERRIDE COMMANDS!!!!!
Why is nobody reading what I have written??!!?!?! This is beyond frustrasting and beyond ridiculous now.
Please stop telling me to reset my cache or unlink my RSC account. Stop reading from a script. This is a GENUINE IN GAME BUG that needs Rockstar's attention. Please put me through to someone who can help!!!!
---
Hello sleepwalk1980,
We deeply apologize for any inconvenience this has caused you. Your case has been escalated to the proper department. Please note, cases are addressed in the order they are received. We appreciate your patience.
---
Thank you, I look forward to speaking to someone.
---
Hello sleepwalk1980,
Thank you for your ongoing patience as we researched your issue. We will be passing this on to our QA team for investigation. No further action is required from you at this time. Your ticket will be marked as “Solved” and we will reach out if we need more info from you.
We apologize if this causes you any inconvenience. If you are experiencing any other issues please feel free to file a new ticket.
referring to this page. And I am at stage 2 of hoop jumping from the same scripted answers. Keep you posted.
Links